Customer Care Manager
Chester
Sector:
Customer Care
Location:
North Wales
Sector Type:
Open Market / Private Sale
Salary Range:
Updated:
Job Reference:
£41k - £60k
26 November 2025
134
Positions:
1
Status:
Vacancy Closed
FILLED BY CLIENT 26NOV25
The sign of a good business is retention of their staff and that is the case with this 5* housebuilder who’re looking to add a Customer Care Manager into their team. The last time I placed a member into their Customer Care team was way back in 2020 and I asked ‘is Paul still there?’ and they said ‘yes, he’s still here, doing really well’ – 5 years and still going strong, that can’t be bad!
You’ll join a family firm that still holds true to their family values, office based but looking after and travelling when needed to sites that span from Wrexham to the Wirral, from Merseyside to Manchester and beyond. Although there’s no WFH policy, this has tended to suit candidates who’re based near and around the Chester, N. Wales or Wirral areas and you’d be looking after a large and experienced team of around 10 which included Coordinators, Admins and Customer Care Technicians.
Having worked in a similar housebuild or construction environment is desired but if you’ve got line management and Customer Service Management experience in a different sector, we can still talk.
It's for a January start with interviews taking place ASAP and the role has come about due to the current manager going on maternity – that does mean it’s a 12-month fixed term contract which we know will limit applicants in some cases but those that are interested will get the full range of excellent package available. That is a salary between £40,000 to £45,000, a car allowance of £6,000 and business mileage of 35 pence per mile. Pension will be 5% employee/3% employer and there’ll also be an annual discretionary bonus subject to performance plus a raft of other internal benefits.
They’ll give you everything you need to do a top-quality job, offering you a great package with perks and the chance to work with NHBC Award Winning Site Managers and a Senior Construction and Customer Care team who, between them, have around 75 years’ experience working within this business – what did I say about their excellent retention?
Get in touch if you want to progress your career with an excellent package in a business that supports its staff.
Summary:
Customer Care /Customer Service Manager wanted in the West Cheshire/Wales area.
You’ll be working for a business that’s previously been awarded ‘Housebuilder of the Year’.
Ideally you’ll have Customer Service and Line management experience in housebuild or construction but they’re open to people coming from other sectors.
The business you’ll be joining is looking to expand 25% in the next 12 months.
They offer an excellent all-round package that I think betters most major housebuilders.
For the right candidate, interviews and offers will be prompt to start in January.
If this sounds like an opportunity for you then please press APPLY on this page. I am the Director of Herrera Homes, my name is John Kirkham, and I am acting on behalf of the client so if you want to contact me directly please get in touch with me on the usual channels via my direct dial, mobile number or emailing me at work.
What are you waiting for? Get in touch NOW!
If this sounds like an opportunity for you then please click on the button to send your CV to John.
Customer Care Manager
Interested in this role? Just make a note of the job reference and click on the link to upload your CV.